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Adopting new digital strategies opens a limitless opportunity to incorporate digital methods to replace otherwise laborious and expensive business processes. Where call centre traffic is high, waiting time and customer satisfaction is low.
Traffic dealt with by WhatsApp chatbot, reducing agent led call centre traffic.
Customer pain points satisfied with WhatsApp Agent Chatbot
Automated ID customer security checks reduced from 1-2 minutes
Quickly developing and deploying relevant COVID tools for customers and employees
Giving employers tools to better manage a remote workforce
Enabling digital leads to be intelligently allocated and processed through a new digital platform